FAQ

Orders

Which payment methods do you use?

We use Klarna Checkout and all their payment options, such as payment by card, invoice, instalments, and direct payments. Their checkout works in most countries worldwide but which payment options work in each country can vary.

Can I cancel my order?

If we haven’t dispatched your order, you can cancel your order. However, we offer a fast delivery which means that we pack the order shortly after it has been placed. So contact us as soon as possible if you want to cancel your order. We cannot guarantee we can cancel your order if we have already dispatched it.

I haven’t received an order confirmation?

The most common reason for not receiving an order confirmation is an incorrect email address. Please check with Klarna, as they provide us with the information.

Sometimes it could be an active SPAM filter blocking our emails. Please check your junk mail and if you still haven’t found the order confirmation, contact our customer service.

Delivery

How long is the delivery time?

Usually 1-3 business days within Sweden and 1-6 business days within Europe. During some intense periods there might be delays but we will inform you if this is the case.

How much is the shipping fee?

Currently, we offer free shipping on all orders regardless of country. 

Can I track my parcel?

Of course, you will get an email when your order is dispatched from our warehouse containing a tracking link and tracking number.

Return & Exchange policy

How do I return my package?

You always have 30 days of return & exchange policy when you purchase our products. Contact our customer service at support@goldenmoose.com and we’ll help you as soon as possible.

How do I claim that a product is defective?

We guarantee that your product is always flawless at the time of the delivery, which is why it’s important that you contact us as soon as possible if you need to return your product. Send an e mail to support@goldenmoose.com and we’ll help you as soon as possible.

Warranty

For how long is the warranty applicable and what does it cover?

All our products come with a one year warranty. The products are manufactured to meet our high standards. In addition, the products are also covered by our warranty for any manufacturing defects.

What is not covered by our warranty?

Defects and damages due to theft, fire, loss, fire or damages due to UV radiation.

Damages or defects due to incorrect usage (blows, dents, falls, crushing), accidents or unauthorised repairs or modifications.

Altered appearance, damages and defects due to normal wear and tear and aging.