Terms & Conditions

1. General Terms

1.1 These purchase and delivery terms (“Terms and Conditions”) apply when you place an order as a private person (“Customer”) on the website goldenmoose.com or any associated websites related to the brand Golden Moose, which is owned by Barshopen i Stockholm AB (corp. no. 556855-7523).

1.2 We reserve the right for printing and typing errors in relation to these terms and conditions and in any communications via all of our channels.

1.3 Please contact our customer service team of you have any queries in relation to us or our terms.

2. Purchase Agreement & Ordering

2.1 To place an order, our terms and conditions must be accepted by you, the customer, at the time of purchase. The purchase agreement is entered into when the purchase is completed at checkout. We reserve the right to refuse or cancel an order in special circumstances, i.e. in the event of technical problems or final sales.

2.2 Individuals under the age of 18 must have parental approval to place an order.

3. Prices & Payment

3.1 Prices on the website are stated in local currency and include 25% VAT.

3.2 Payments are made via Klarna Checkout or an alternative payment solution offered at checkout. You can read Klarna’s terms and conditions here.

3.3 By making a purchase on the website, you agree to Barshopen i Stockholm AB’s terms and conditions.

4. Delivery

4.1 Our normal delivery time is 1-3 working days within Sweden and 3-7 working days within Europe. These delivery times may vary at peak seasons.

4.2 Delivery is free of charge unless otherwise stated at checkout.

4.3 We ship our products with PostNord, and offer delivery to a postal service point or home delivery depending on your geographic location. You can see the delivery methods available to you at the checkout.

4.4 If you fail to pick up a parcel from the postal service point or if the home delivery attempts are unsuccessful, your parcel will be returned to us and you will be charged an additional fee of £20 in order to cover any extra costs incurred.

4.5 If you cancel an order after the order has been shipped, you must return the parcel as per the terms in the section on cancellation rights below.

4.6 We reserve the right to charge customers an additional fee if the customer enters personal details / delivery address / contact information incorrectly at checkout, which in turn results in a cost for Barshopen i Stockholm AB.

4.7 We do not take financial responsibility for any delays that are due to the shipping company or if the shipping company redirects packages to an agent other than the one chosen, for example due to lack of space.

5. Cancellation Rights & Returns

5.1 We have a 30-day return policy, which means you can return items and receive a full refund within 30 days from the date when you received the goods. The cost of returning the goods is paid by you, the customer. Please contact our customer service team if you would like to return an item.

5.2 Returned or cancelled items must be returned unused in their original packaging enclosed in the original outer packaging and/or alternative outer packaging to ensure that goods are returned intact.

5.3 If a returned item is deemed to have been handled in a way that we consider to be unnecessary in order to determine its properties and function, we will deduct the depreciation incurred. The same applies if transit damages occur as a result of insufficient packaging by you, the customer.

5.4 If you have already paid for the goods, your refund will be processed once we receive, inspect, and approve the return. Refunds are normally made within 10 working days of receipt. If you have chosen to pay by invoice and a payment is yet to be made, as a customer, it is your responsibility to notify Klarna to put the invoice on hold or postpone the due date.

5.5 Return costs in relation to cancellations or returns are paid by you, the customer.

5.6 You are responsible for return shipping. This includes risks such as items lost in transit. We therefore recommend you keep the receipt of postage and use shipping services that can be traced.

6. Warranty & Complaints

6.1 All our products are covered by a 12-month warranty, unless otherwise stated. The warranty covers manufacturing defects only. It does not cover defects occurring as a result of the item being subjected to external violence or negligent use.

6.2 The warranty does not cover the following:

• Defects and damage related to theft, fire, water damage or damage caused by the item being exposed to UV radiation.
• Damage or defects caused by improper use (blows, dents, crushing, falls, etc.), accidents or unjustified repairs / modifications.
• Changes in appearance, damage and defects due to normal wear and tear or age.
• Damage, defects or changes in appearance caused by the products being washed in a dishwasher.

6.3 Please note that the warranty does not apply to goods that are defective or damaged on delivery. These goods must be inspected and reported as a complaint within 14 days of the delivery.

6.4 If you would like to file a complaint regarding a manufacturing defect covered by our warranty, or if you would like to complain about an item that is not in perfect condition upon receipt within 14 days of the order date, please contact our customer service team.

6.5 We inspect and test faulty returns in accordance with the fault reported in your complaint. For this reason, we ask that you make it as detailed as possible, as you may be charged a fee to cover any costs incurred if the item is considered to be without defects.

6.6 The warranty applies to the person on the receipt or invoice and can not be transferred to a third party. You must be able to present a copy of the receipt or order number in order to make a claim.

6.7 Instructions in the event of transit damages:

• To help speed up the process, please send an image clearly showing the damaged goods to support@goldenmoose.com.
• Remember to always include the order number when contacting our customer service team.
• Complaints for goods damaged in transit must be reported at the same time within 14 days of receipt. It is therefore important to inspect the entire shipment before making a complaint.
• We reserve the right to either refund the damaged goods or replace the item.
• All shipping costs and any handling costs in relation to complaints where an item that has been returned and tested turns out to be without defects, are charged to the customer.
• We are responsible for return shipping in cases where we replace the item and wish to have the damaged goods returned. If a customer receives a replacement item and does not send back the damaged goods by return, all costs such as shipping, the cost of the goods and the handling fee will be charged to the customer.

7. Personal Data

7.1 Information on how we process personal data can be found in our privacy policy, which is part of our terms and conditions and thus also accepted at the time of placing an order.

8. Force Majeure

8.1 An event such as war, natural disaster, strike, government decision, pandemic, non-delivery from subcontractors, costly circumstances and comparable events beyond our control shall be attributed to force majeure, which means that Barshopen i Stockholm AB is released from fulfilling its contractual obligations. In such an event, your purchase may also be cancelled.

9. Disputes

9.1 Any disputes will be resolved primarily in discussion with our customer service team. We follow the recommendations of the Swedish National Board for Consumer Complaints and otherwise refer to the European Online Dispute Resolution (ODR) platform: http://ec.europa.eu/consumers/odr

10. Intellectual Property

10.1 Any texts and images on this website belong to Barshopen i Stockholm AB and are protected by Swedish and international copyright laws.

11. Changes to the Terms & Conditions

11.1 We reserve the right to make changes to our terms and conditions.

Barshopen i Stockholm AB – 556855-7523

Tulegatan 2, 113 58 Stockholm, Sweden